★ Inksign HQ Internal operator portal · Maya Chen (Founder) · all actions audit-logged
env: production · region: us-east

Good afternoon, Elena.

Three agreements need your attention today, and Hayworth & Associates closed a deal an hour ago. The day moves.

Monday 11 May 2026
Out for signature
8
↑ 2 since last week
Awaiting me
3
↓ 1 from yesterday
Completed (30d)
47
↑ 18% vs prior 30
Avg. time to sign
2.4 hrs
↓ from 4.1 hrs

Recent agreements

Document
Recipients
Status
Updated
Master Services Agreement — Vault Capital
8 pages · sent by Marcus L. · expires Fri
EM
MR
TC
3 signers
Awaiting you
11 May, 09:14
NDA — Hayworth & Associates
3 pages · sent by you · signed 1h ago
EM
JH
2 signers
Completed
11 May, 11:42
Office Lease — 47 Lispenard St.
22 pages · sent by you · 2 of 4 signed
EM
RV
AB
+1
4 signers
In progress
10 May, 16:30
Independent Contractor Agreement — Pell
5 pages · sent by you · declined
EM
SP
2 signers
Declined
10 May, 14:08
Equipment Purchase Order — Riley Press
2 pages · draft · not yet sent
EM
Recipients not added
Draft
10 May, 11:20
Confidentiality Addendum — Klein Holdings
1 page · sent by Sara F. · signed
EM
SF
DK
3 signers
Completed
9 May, 17:55
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MSA — Pell Bookkeeping.pdf
2.1 MB · 14p · 3h ago
DOCX
NDA — Mutual.docx
84 KB · 4p · yesterday
PDF
Employment Agreement.pdf
1.4 MB · 9p · 2 days
PDF
Lease Renewal — 142 W.pdf
3.2 MB · 22p · 4 days
PNG
Signed_Receipt.png
620 KB · 1p · 1 wk
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Vendor Contract Q2.pdf
890 KB · 6p · 1 wk
1 / 1
Mutual Non-Disclosure Agreement
Hayworth & Associates · Vault Capital Partners

This Mutual Non-Disclosure Agreement (the "Agreement") is entered into as of the date last signed below (the "Effective Date") by and between the parties identified in the signature blocks of this Agreement, each a "Party" and collectively, the "Parties."

1. Purpose

The Parties wish to explore a potential business relationship (the "Purpose") and, in the course of such evaluation, may disclose certain Confidential Information to one another. The Parties have agreed to enter into this Agreement to ensure the protection of such information.

2. Definition of Confidential Information

"Confidential Information" means any information disclosed by one Party (the "Disclosing Party") to the other (the "Receiving Party"), in any form, that is either marked confidential or that would reasonably be understood, given the nature of the information and the circumstances of disclosure, to be confidential.

3. Obligations of Receiving Party

The Receiving Party shall (a) hold the Confidential Information in strict confidence, (b) use it solely for the Purpose, and (c) restrict access to its employees, advisors, and contractors who reasonably require access and who are bound by obligations of confidentiality no less protective than those herein.

Authorized Signature
For Hayworth & Associates
Authorized Signature
For Vault Capital Partners
— Page 1 of 3 —
Signature · Elena ×
Signature · J. Hayworth ×
Date · Elena ×
Auto-detected 3 signatures · 5 dates
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MUTUAL NON-DISCLOSURE AGREEMENT

This Mutual Non-Disclosure Agreement (the "Agreement") is entered into as of the date last signed below by and between Hayworth & Associates LLP, a New York limited liability partnership ("Hayworth"), and Vault Capital Partners, a Delaware corporation ("Vault"). Hayworth and Vault are sometimes referred to individually as a "Party" and collectively as the "Parties."

1. Definition of Confidential Information. "Confidential Information" means any non-public information, in any form, that is disclosed by one Party (the "Disclosing Party") to the other Party (the "Receiving Party") and is identified as confidential or, given its nature and the circumstances of disclosure, should reasonably be understood to be confidential.

2. Obligations of Confidentiality. Each Receiving Party shall (a) hold the Confidential Information in strict confidence; (b) use the Confidential Information solely for the purpose of evaluating, negotiating, or performing the business relationship between the Parties; and (c) restrict disclosure of the Confidential Information to those of its employees, advisors, and representatives who have a need to know.

3. Term. This Agreement shall remain in effect for three (3) years from the Effective Date.

HAYWORTH & ASSOCIATES LLP:
Signature
Print Name
Date
VAULT CAPITAL PARTNERS:
Signature
Print Name
Date
Master Services Agreement — Vault Capital
 Awaiting your signature · sent by Marcus L. · expires Friday
1 / 1
Three fields require your signature
Click each highlighted field to sign. We'll guide you through it.
0 of 3 complete
0%
Master Services Agreement
Hayworth & Associates · Vault Capital Partners LLC

This Master Services Agreement (the "Agreement"), dated as of the Effective Date set forth below, is entered into by and between Hayworth & Associates, a New York limited liability partnership ("Provider"), and Vault Capital Partners LLC, a Delaware limited liability company ("Client").

1. Services

Provider shall perform the legal advisory services described in one or more statements of work ("SOWs") entered into pursuant to this Agreement. Each SOW shall be governed by the terms hereof.

2. Fees and Payment

Client shall pay Provider the fees set forth in each applicable SOW. All invoices are due within thirty (30) days of receipt unless otherwise specified. Late payments may accrue interest at 1.5% per month.

3. Term and Termination

This Agreement shall commence on the Effective Date and continue until terminated by either Party upon thirty (30) days written notice. Termination shall not affect any rights or obligations accrued prior to such termination.

4. Confidentiality

Each Party agrees to maintain the confidentiality of the other Party's Confidential Information and to use such information solely in connection with this Agreement. The obligations of this section shall survive termination for a period of five (5) years.

Authorized Signature — Provider
Sign here
Authorized Signature — Client
Theo Cardenas
Date
Date
Initials
Initials
— Page 1 of 8 —
Verified
by Inksign
★ 2026 ★

Agreement signed.

A copy has been sent to all parties. The audit trail is permanent and tamper-evident.

Agreement IDMSA-2026-08824
Signed at—
IP address172.58.214.91
Cert. hash0x4f3a…b71c
Audit trail
MSA-2026-08824 · SHA-256 verified
11 May, 09:14:22
Document sent for signature Recipient list confirmed and routing initiated via secure channel.
Marcus Levinmarcus@vaultcap.com
11 May, 09:14:38
Email delivered to E. Marsh Delivery confirmed via SMTP receipt; opened from device fingerprint MAC-72D.
Inksign systemnoreply@inksign
11 May, 11:42:01
Document viewed First viewed by E. Marsh — 8 pages, 4m 12s reading time.
Elena Marshelena@hayworth.legal
Document for Elena Marsh · MSA-2026-08824
Signature requested

Marcus Levin asked you to sign Master Services Agreement

ML
Marcus Levin
marcus@vaultcap.com
8

msa-vault-capital.pdf

8 pages · 1.4 MB · PDF
About electronic signing
By clicking Review & sign, you agree to use electronic signatures and records for this transaction in accordance with the U.S. E-SIGN Act and UETA. Your electronic signature has the same legal force and effect as a handwritten signature.
Why am I getting this?
Marcus Levin <marcus@vaultcap.com> added you as a signer on this document and needs your signature to complete the agreement. If you don't recognize this sender, and we'll investigate.
Need help?
Trouble signing or have a question about the contents of this document? Reply to Marcus directly, or visit the .
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Secure e-signatures · SOC 2 Type II · ISO 27001 · Terms · Privacy
Preview · This is what your recipient will see
mail · Inbox
From
Marcus Levin
To
elena@hayworth.legal
Subject
Marcus Levin requests your signature on Master Services Agreement

Hi Elena,

Marcus Levin (marcus@vaultcap.com) has sent you a document for your signature.

Master Services Agreement — Vault Capital
8 pages · 1.4 MB · PDF
Note from Marcus Hi Elena, the MSA is ready for your review. Please sign at your earliest convenience and let me know if you have any questions. — Marcus
Or paste this link into your browser:
https://inksign.com/sign/MSA-2026-08824-elena
This signature request expires Fri, May 16 at 5:00 PM (in 3 days).

Don't want to sign? You can decline directly from the document page. If you don't recognize Marcus Levin, report this email.

Powered by Inksign
Help center Terms Privacy Security
Inksign, Inc. · 100 Mission St, San Francisco, CA · This email was sent because Marcus Levin requested your signature. Inksign doesn't access the contents of your documents.
In progress

Master Services Agreement — Vault Capital

Sent by Marcus L. · 8 pages · MSA-2026-08824
Signed
1 / 3
Outstanding
2
awaiting signature
Sent
2d ago
May 11, 9:14 AM
Expires
in 3d
Fri, May 16
Routing Sequential · in order
Recipients
3 signers
Audit trail
MSA-2026-08824 · SHA-256 verified

Templates.

Reusable agreement scaffolds. Fields, recipients, and routing — saved.

Mutual NDA
3 pages · used 47 times
2 signers5 fields
Independent Contractor
5 pages · used 22 times
2 signers8 fields
Office Lease
22 pages · used 4 times
4 signers18 fields
+
New template

Hayworth & Associates.

Manage members, roles, and organization-wide settings. You have full administrative authority.

14 seats used of 20 included
Name
Role
Status
Last active
EM
Elena Marsh · you
elena@hayworth.legal
Owner
of Hayworth & Associates
Active
Just now
JH
Julian Hayworth
julian@hayworth.legal

Active
14 min ago
ML
Marcus Levin
marcus@hayworth.legal

Active
2 hr ago
SF
Sara Friedman
sara.f@hayworth.legal

Active
Yesterday
RV
Renata Vega
rvega@hayworth.legal

Active
3 hr ago
DK
David Klein
dklein@hayworth.legal

Active
38 min ago
AB
Anya Brooks
anya@hayworth.legal

Active
1 day ago
TC
Theo Cardenas
tcardenas@hayworth.legal

Active
4 hr ago
PG
Priya Ganesan
pganesan@hayworth.legal

Inactive
12 days ago
WC
Wren Castillo
wcastillo@hayworth.legal

Active
6 hr ago
SP
Samuel Pell
spell@external.com

Invited
Pending
Seven built-in roles, applied across the organization.
Roles cascade — Owner inherits everything beneath it. Signers are free and don't consume seats — perfect for external counterparties who only need to sign documents you send them. To create a bespoke role with custom capabilities, contact our team or upgrade to Enterprise.
Capability
Owner






Agreements
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Billing & Plans
View billing & invoices
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✓
✓
Change subscription plan
✓
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✓
Audit & Compliance
Access organization audit log
✓
✓
✓
Export compliance reports
✓
✓
Configure org-wide policies
✓
Company details
Used on signature certificates and legal documents.
Single sign-on (SSO)
SAML 2.0 authentication via your identity provider. Included on Business and above.
SAML SSO
Okta · last sync 4 minutes ago
Enforce SSO for all members
Disable password-based login org-wide
SCIM provisioning
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API access
Programmatic access for integrations. Revoke anytime.
ink_live_a4f9_••••••••••••••••••b71c
ink_test_8c2e_••••••••••••••••••92ad
Security & compliance
Org-wide policies enforced on every signed document.
Require ID verification
Government ID check before signing
Require knowledge-based auth
Additional question for high-value docs
Document retention: 7 years
Auto-archive completed agreements
SOC 2 Type II audit mode
Detailed logging for compliance review
11 May, 11:42:08
Member role changedD. Klein elevated from Viewer to Member by E. Marsh.
Elena MarshOwner · 172.58.214.91
11 May, 11:14:51
API key generatedNew live API key created (ink_live_a4f9…b71c). Use restricted to the production environment.
Elena MarshOwner · 172.58.214.91
11 May, 10:47:22
Member invitedSamuel Pell invited as Viewer. Invitation email dispatched; awaiting acceptance.
Julian HayworthAdmin · 172.58.214.88
11 May, 09:18:14
SSO sync completed14 user records reconciled against Okta directory. 0 conflicts.
Inksign systemAutomated
10 May, 16:33:09
Subscription updatedPlan changed from Team (10 seats) to Business (20 seats). Prorated charge of $612.40 processed.
Elena MarshOwner · 172.58.214.91
10 May, 15:51:02
Failed sign-in attemptThree failed attempts for julian@hayworth.legal from new device. Account temporarily locked; owner notified.
Security system198.51.100.42
10 May, 14:08:55
Document declined"Independent Contractor Agreement — Pell" declined by recipient with reason: "Terms require revision."
Samuel PellExternal · 71.42.118.6
9 May, 11:02:18
Policy updatedDocument retention policy changed from 5 years to 7 years for all completed agreements.
Elena MarshOwner · 172.58.214.91

Plan & billing.

Your subscription, usage, payment method, and invoice history.

Current Plan
Business Annual
Up to 50 seats · SSO, audit trail, custom branding, API access. Renews automatically.
Monthly billing
$1,330/mo
$15,960 billed Mar 1, 2026
Next renewal
Mar 1, 2027
in 295 days · auto-renew on

Usage this period

1 May → 31 May 2026 21 days remaining
Active seats
Members with login access
14 / 20
Documents sent
Unlimited on Business
847 / ∞
Templates
Reusable agreement scaffolds
7 / 25
API calls
Rolling 30-day window
39,142 / 50,000
Document storage
7-year retention enabled
82 / 200 GB
SMS notifications
Sent to recipients this period
472 / 500

Payment method

VISA
•••• •••• •••• 4429
Expires 09/2028 · Elena Marsh · billing@hayworth.legal
Default

Invoices

Invoice
Description
Amount
Date
Status
INV-2026-04-019
Business plan · 20 seats · annual renewal
$15,960.00
Mar 1, 2026
Paid
INV-2026-04-018
Prorated upgrade · Team → Business (10 → 20 seats)
$612.40
May 10, 2026
Paid
INV-2025-04-019
Team plan · 10 seats · annual renewal
$5,400.00
Mar 1, 2025
Paid
INV-2024-04-019
Team plan · 8 seats · annual renewal
$4,320.00
Mar 1, 2024
Paid
INV-2023-04-019
Individual plan · 1 seat · annual renewal
$180.00
Mar 1, 2023
Paid

Your billing.

Your seat, your plan, and any personal charges. Organization-wide billing is managed by the Owner.

ML
Marcus Levin
Member · Hayworth & Associates LLP
Active seat
Your plan
Business Annual
via your organization · all features included
Your seat cost
$0/mo
paid by Hayworth & Associates
Seat since
Sep 14, 2024
1 year, 7 months

What's included in your seat

Unlimited signing requests Send as many agreements for signature as you need.
Unlimited templates Create reusable templates with your organization's branding.
Court-admissible audit trail Every signature event is timestamped and cryptographically sealed.
Desktop & mobile apps Sign on any device · your account syncs everywhere.
SSO / SAML access Log in with your organization's identity provider.
AI Assistant Document insights, summaries, and clause comparison.

Personal payment method

For any add-ons or personal upgrades. Your organization's seat is paid separately.

No personal card on file Add a card if you ever need to purchase personal add-ons.

Your receipts

Any personal purchases you've made on this account.

No receipts yet You haven't made any personal purchases. All charges shown here would be for your records only.
Need to change something on the plan? Billing, plan, seat count, and invoice changes are managed by your Owner. Send them a request →
★ Inksign Apps

Take Inksign everywhere.
Sign on any device.

Native apps for macOS, Windows, Linux, iOS, and Android. Built with Rust and Tauri — lighter, faster, and more private than any Electron-based competitor.

Latest version: 2.14.1 · Released May 9, 2026

Desktop apps

macOS · Windows · Linux — code-signed, auto-updating, <80 MB RAM
macOS
Universal binary · 12.4 MB · macOS 11 Big Sur or later · Apple Silicon & Intel
  • Native menu bar & Touch Bar support
  • Apple Sign-In and Keychain integration
  • iCloud Drive document sync
  • Quick Look preview for .pdf agreements
  • Code-signed & notarized by Apple
SHA-256: 9f3a8b2c1d4e5f7a · verify
Windows
x64 installer · 14.1 MB · Windows 10 1903 or later · Also available for ARM64
  • Native taskbar jump lists
  • Windows Hello biometric unlock
  • OneDrive integration
  • Right-click "Sign with Inksign" in Explorer
  • Code-signed by Inksign, Inc. (EV cert)
SHA-256: 4b8c2e9f1a6d3b7c · verify
Linux
AppImage & .deb · 16.8 MB · Ubuntu 20.04+, Fedora 36+, Debian 11+, Arch
  • AppImage for universal compatibility
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  • Wayland and X11 supported
  • GPG-signed packages
SHA-256: 7e1d4a5b8c2f9e6a · verify
★ Performance you can feel

Lighter than your terminal.

Most desktop apps today are Electron — they ship an entire Chromium browser with each app, eating hundreds of MB of RAM. Inksign is built with Rust + Tauri, using your operating system's native webview. The result is an app that runs at native speed, sips memory, and stays out of your way.

Built on Rust + Tauri 2.0 · System webview · Native menus
Inksign DesktopRust + Tauri
78 MB
Adobe AcrobatElectron-based
385 MB
DocuSign DesktopElectron-based
520 MB
PandaDoc DesktopElectron-based
442 MB
78 MB
Average RAM at idle, measured across our customer base
0.3%
Idle CPU usage. Your laptop fan won't notice we're here.
12 MB
Installer size. Most Electron apps ship 150+ MB to do the same job.
<1s
Cold-start time. Open the app, hit ⌘N, start a signature.

Mobile apps

Sign, scan, and approve on iPhone, iPad, and Android
Inksign for iOS
v2.14 · 24.3 MB · iOS 15.0+ · Universal (iPhone + iPad)
  • Sign with Face ID or Touch ID
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  • Apple Pencil signature support
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i
Scan with your iPhone
Inksign for Android
v2.14 · 18.7 MB · Android 8.0+ · Phone & tablet
  • Sign with fingerprint or face unlock
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i
Scan with your phone

What's new

Recent release notes — auto-updates on by default
v2.14.1
May 9, 2026
FIXResolved a crash when opening agreements over 200 pages on Apple Silicon.
PERFReduced memory footprint by an additional 8 MB by lazy-loading the field validation engine.
FIXFixed Touch Bar buttons not showing on Macs running macOS Sonoma 14.4.
v2.14.0
April 22, 2026
NEWAI Assistant now works fully offline on Apple Silicon using on-device models.
NEWNative Wayland support on Linux. No more XWayland fallback.
PERFCold-start time improved from 1.4s to 0.7s on average.
v2.13.0
March 18, 2026
NEWInksign for Windows now supports ARM64 natively — built for Snapdragon X laptops.
NEWSystem tray integration on Windows and Linux for at-a-glance signing request counts.
UXRedesigned the preferences pane to match the editorial paper aesthetic.

Technical details

Requirements, integrity, and packaging

System requirements

macOS
11 Big Sur or later
Windows
10 1903 / 11 22H2 / Server 2019+
Linux
Ubuntu 20.04+, Fedora 36+
RAM
4 GB minimum, 8 GB recommended
Disk space
120 MB installed
Network
Internet only when syncing

Verification & signing

macOS
Apple notarized, hardened runtime
Windows
EV code-signed by Inksign, Inc.
Linux
GPG-signed: 9F3A 8B2C 1D4E
Auto-update
Differential delta updates
Update channel
stable · beta · nightly
Source
github.com/inksign/desktop

Operations, live.

The state of Inksign right now — revenue, customers, system health. Numbers refresh every 60 seconds.

Monday 11 May 2026 · 3:47 PM EST
Monthly Recurring Revenue
$487.2K
↑ 14.2% MoM · $60.6K added
Active customers
2,847
↑ 84 net new (30d)
Documents signed today
14,231
↑ 8% vs. yesterday
API uptime (30d)
99.99%
0 incidents this week
MRR growth · trailing 12 months
$219K → $487K · 122% growth
YoY +122% · ARR run-rate $5.85M
Jun '25 Sep '25 Dec '25 May '26
System status
All green
API gateway
99.99% · 142ms p95
Document service
99.97% · 1.2s p95
Signature engine
100% · 380ms p95
Email delivery
degraded · 4.2s p95
Payment processor (Stripe)
99.99% · 240ms
Audit log writer
100% · 18ms
Recent signups
Arlow Architecture Studio
3-seat Team trial · alex@arlowstudio.com
7 min ago
Meridian Talent Group
12-seat Business · pay@meridian.co
42 min ago
Pell Bookkeeping
1-seat Individual · s.pell@pellbooks.com
2 hr ago
Vector Health Systems
Enterprise pilot · ops@vectorhealth.io
5 hr ago
Needs attention
3 urgent
3 failed payments
$4,280 at risk · 24h to retry
2 enterprise contracts pending
awaiting Founder approval
5 trials expiring this week
CSM outreach recommended
GDPR data request
Hellman Group · respond by 13 May

Customer accounts.

Every organization using Inksign. Click any row to drill into account details and admin actions.

Total accounts
2,847
↑ 84 (30d)
Active
2,612
91.7% of total
Trials
187
~22% convert
At risk (churn)
38
$28.4K MRR exposed
Showing 12 of 2,847 · Load more
Customer accounts /
Hayworth & Associates
H
Hayworth & Associates LLP
Active customer hayworth.legal Customer since Mar 2023 CSM: Wren Castillo
MRR
$1,330
Business · 20 seats
LTV (to date)
$28,140
38 months tenure
Documents (lifetime)
4,287
94 this month
Health score
9.2 /10
Very healthy
Account profile
Legal nameHayworth & Associates LLP
IndustryLegal services
JurisdictionNew York, USA
EIN47-2891204
OwnerElena Marsh (elena@hayworth.legal)
Current subscription
PlanBusiness Annual
Seats14 used / 20 paid
Billing$15,960 / year
RenewsMar 1, 2027
Payment methodVisa ····4429
14 users in this customer organization. See customer-side admin for the full team management view.
Invoice
Description
Amount
Date
Status
INV-2026-04-019
Business · 20 seats · annual renewal
$15,960.00
Mar 1, 2026
Paid
INV-2026-04-018
Prorated upgrade · Team → Business
$612.40
May 10, 2026
Paid
11 May, 11:42
Member role changedD. Klein elevated from Viewer to Member.
Elena MarshOwner
10 May, 16:33
Subscription upgradedTeam (10) → Business (20). Prorated charge processed.
Elena MarshOwner
10 May, 14:08
Agreement declined"Independent Contractor — Pell" declined by recipient.
S. PellExternal
Wren Castillo · CSM · 2 days ago
Spoke with Elena re: upcoming renewal. She's happy with the platform overall, but flagged interest in custom workflows for their litigation practice — possible Enterprise upgrade by Q4. Worth a follow-up from the sales team.
Marcus Levin · Support · 12 Mar
Resolved API rate limit issue — temporary bump to 100k for the firm's busy quarter end. Reverted on 5 Apr without complaint.

Revenue, broken down.

Financial operations for the platform. Finance Lead and Founder roles only.

MRR
$487,221
Monthly recurring · 11 May 2026
↑ 14.2% MoM · ↑ 122% YoY
ARR run-rate
$5.85M
Annualized projection
↑ Trending to $7.2M by EOY
Net revenue retention
118%
Existing cohort expansion
Best-in-class for SaaS legal-tech
Gross churn (30d)
1.8%
$8,769 MRR lost
↑ 0.3pp vs prior month
Avg. revenue per account
$171
ARPA · monthly
↑ $8 · driven by Business upgrades
Failed payments queue
3
$4,280 at risk this week
Requires Platform Admin review

MRR by plan tier

Plan
Distribution
MRR
Accounts
Individual
$28,440
1,896
Team
$108,090
612
Business
$237,650
298
Enterprise
$113,041
41

Payment events requiring attention

Invoice
Customer
Amount
Issue
Status
INV-2026-05-184
Brooks & Mead Capital · Business
$1,425.00
Card declined · 3rd attempt
Action req.
INV-2026-05-201
Hellman Group · Business
$1,710.00
Insufficient funds · retry tomorrow
Retrying
INV-2026-05-217
Sanctuary Wellness · Team
$1,145.00
Card expired
Customer notified

Support queue.

Customer tickets routed by priority. SLA: 1 hour for urgent, 4 hours for high, 24 hours for normal.

Open tickets
18
3 urgent · 5 high
Avg. first response
42m
↓ from 1h 12m
CSAT (30d)
4.7 /5
94% positive
SLA compliance
98%
2 breaches this month
ID
Subject
Customer
Assignee
Priority
Updated
#48291
API rate limit exceeded — production outage
Customer reports 429 errors across all endpoints for the past 18 minutes.
Vault Capital Partners
Enterprise · $11,800 MRR
Marcus Levin
Urgent
4m ago
#48287
Signature audit certificate showing wrong timezone
Compliance question — affects legal validity for EU clients per GDPR.
Hellman Group
Business · $1,710 MRR
Wren Castillo
Urgent
22m ago
#48282
SSO sync failing after Okta config change
Admin reports new users cannot log in. SAML assertions returning 401.
Hayworth & Associates
Business · $1,330 MRR
Marcus Levin
High
1h ago
#48279
Bulk-send feature request for 800-person rollout
Customer planning company-wide policy distribution next week.
Meridian Talent Group
Business · $1,140 MRR
Sara Friedman
High
2h ago
#48274
Refund request — duplicate annual charge
Customer accidentally charged twice on renewal date.
Nakamura & Lee
Business · $855 MRR
Renata Vega
Normal
3h ago
#48268
How do I add a custom field for tax ID?
General how-to question.
Riley Press LLC
Team · $360 MRR
Unassigned
Low
5h ago
#48254
Trial extension request — evaluating against DocuSign
Procurement evaluation, asking for 2-week extension.
Arlow Architecture
Trial · $0 MRR
Anya Brooks
Normal
8h ago

Inksign staff.

The team operating the platform. Eight roles control internal access — distinct from the roles customer organizations use.

42 active staff 3 invited · 1 deactivated
Name
Internal role
Department
Last active
EM
Elena Marsh · you
elena@inksign.com
Founder
Executive
Just now
JC
Jorah Castellanos
jorah@inksign.com
Executive
Executive · COO
8 min ago
ML
Marcus Levin
marcus@inksign.com

Customer Operations
14 min ago
RP
Rosa Pham
rosa@inksign.com

Finance
42 min ago
WC
Wren Castillo
wren@inksign.com

Customer Success
1 hr ago
SF
Sara Friedman
sara@inksign.com

Customer Success
2 hr ago
RV
Renata Vega
renata@inksign.com

Support
36 min ago
AB
Anya Brooks
anya@inksign.com

Sales · SMB
3 hr ago
DK
Devon Kuo
devon@inksign.com

Engineering · Platform
12 min ago
PG
Priya Ganesan
priya@inksign.com

Legal & Compliance
5 hr ago
Showing 10 of 42 staff members · Load more
Eight internal roles. Privileged actions are gated, logged, and reversible.
These roles control what Inksign staff can see and do inside the operator portal. Any action affecting a customer account writes to the privileged access log — visible to all Founders and Auditors regardless of who performed it.
Capability
Founder
Exec






Customer accounts
View customer account list
✓
✓
✓
✓
✓
✓
✓
View customer PII (member emails, etc.)
✓
✓
✓
✓
✓
✓
Impersonate customer user (sign in as)
✓
✓
✓
Suspend customer account
✓
✓
Permanently delete customer account
✓
Billing & revenue
View revenue dashboard
✓
✓
✓
Issue refunds (under $1,000)
✓
✓
✓
✓
Issue refunds (any amount)
✓
✓
Modify customer plan / pricing
✓
✓
✓
Approve enterprise contracts > $100K
✓
✓
Support & tickets
View support tickets
✓
✓
✓
✓
✓
Respond to / close tickets
✓
✓
✓
✓
Internal staff & platform
Manage staff members & roles
✓
Deploy infrastructure / system config
✓
✓
Access platform audit log
✓
✓
✓
Respond to GDPR / data requests
✓
✓
How privileged actions are protected

Every privileged action is wrapped in safeguards: two-factor confirmation required for refunds over $1,000 and any account suspension; reason required field on suspensions, refunds, and impersonations; automatic notification to the customer's account owner whenever staff impersonate a user.

Founders receive a daily digest of all privileged actions taken across the company.

Privileged action log — last 7 days
42 actions · SHA-256 tamper-evident
11 May, 14:21
Impersonated customer userM. Levin signed in as julian@hayworth.legal to investigate SSO ticket #48282. Session expired after 23 minutes.
Marcus LevinPlatform Admin
11 May, 11:47
Refund issued$284.20 refunded to Nakamura & Lee for duplicate annual charge. Reason: "Customer-confirmed billing error." Approved by Finance Lead.
Rosa PhamFinance Lead
11 May, 09:52
Account suspendedBrooks & Mead Capital suspended after 3 failed payment attempts. Customer notified. Reactivation requires successful charge.
Marcus LevinPlatform Admin
10 May, 17:14
Plan modifiedHayworth & Associates upgraded Team → Business mid-cycle. Customer-initiated; staff approved prorated charge of $612.40.
Marcus LevinPlatform Admin
10 May, 14:22
Enterprise contract approvedVector Health Systems pilot signed at $186K ARR. Founder approval recorded.
Elena MarshFounder
9 May, 16:08
Staff role changedR. Vega promoted from Support Agent to Senior Support. Permissions unchanged; designation only.
Elena MarshFounder
9 May, 11:42
Infrastructure deployDocument service v2.14.1 deployed to production. Rollout: 2% → 25% → 100% over 4 hours. No regressions detected.
Devon KuoEngineer